Analytics

Outbound campaign performance and metrics

Total Calls
1,247
+18% vs last week
Avg Duration
4m 32s
-8% shorter
Resolution Rate
94.2%
+2.1% improved
Cost Savings
$12,480
+24% this month
Call Volume
Last 7 days
156 calls
Mon
198 calls
Tue
178 calls
Wed
216 calls
Thu
241 calls
Fri
108 calls
Sat
150 calls
Sun
Agent Performance
This week
AgentCallsSuccess RateAvg Duration
Sales Bot34296.8%
5m 12s
Appointment Setter28993.4%
6m 45s
Booking Bot19897.2%
3m 18s
Survey Bot15689.1%
2m 54s
Follow-up Bot26291.6%
4m 08s
Call Distribution
This week
1,247
Total Calls
Answered45% · 561
Voicemail35% · 436
No Answer20% · 250
Peak Hours
Average this week
9 AM
82 calls
10 AM
118 calls
11 AM
139 calls
12 PM
98 calls
1 PM
109 calls
2 PM
152 calls
3 PM
134 calls
4 PM
106 calls
5 PM
63 calls
Sentiment Analysis
AI-detected mood
Positive
72%
Neutral
21%
Negative
7%